How it arrives,
and what if it doesn't.

Shipping

Orders are dispatched from Shanghai. Small parcels usually leave the warehouse within 1–3 business days. Freight items such as vending machines, soft serve and slushy machines, and large fryers need 3–5 business days to prepare and palletise before the carrier collects.

Transit time depends on destination and service. Typical door-to-door windows are 5–10 business days for parcels and 10–25 business days for pallet freight. These are estimates, not guarantees: customs and port congestion are outside our control.

Tracking is emailed to the address on the order when the carrier scans the goods. If it has not arrived, check the spam folder, then send the order number to support@happybuy.world.

Freight deliveries

• Someone must be available to receive the pallet and sign for it.
• A tail-lift is included where the carrier offers one; confirm access before delivery.
• Check the pallet and the packaging before signing. Note any visible damage on the delivery document.
• We do not deliver to a kerbside drop without a signature unless agreed in writing.

Damaged in transit

Photograph the packaging and the machine before you move it, then email the photos and the order number within 48 hours. Do not refuse the delivery unless the machine is visibly crushed. The carrier needs the documentation to process a claim.

Returns

Unused equipment in its original packaging can be returned within 30 days of delivery for a refund. Because most of our machines ship as freight, return carriage is quoted and arranged case by case. Email first and we will send the return address and instructions.

• Refunds are issued to the original payment method after inspection.
• Return carriage and any import charges already paid are not refundable unless the item was faulty on arrival.
• Machines that have been used with food, oil or fuel need to be drained and cleaned before collection.
• Custom-ordered or special-build units are not covered by the 30-day window.

Warranty

Machines carry a 12-month limited warranty against manufacturing faults from the delivery date. Wear parts such as seals, blades, hoses, baskets, gaskets and belts are consumables and are not covered. Damage from incorrect voltage, missed cleaning or operation outside the manual’s instructions is also excluded.

For a claim, email the model, serial number, order confirmation and a photo or short video of the fault. If a replacement part is needed we quote it first; if the part is covered, we ship it at no charge.

Questions

Email support@happybuy.world with the order number in the subject line. Replies go out Monday to Friday.